Mweb is the web interface of MCP (Multi-dimensional Communication Platform System) which automates communications through different channels, such as SMS, EMAILS, VIDEOS and VOICE CALLS. All the services MCP offers are cloud based services, you can easily access them online through Mweb and do not need to install any software applications in you computer. The image below shows the general structure of our system to you for your better understanding:
MCP is a contact-oriented system. All MCP business foucs on contacts. In MCP's Contact Management, it provides Contact Book and Contact Group for users to store, categorize and administrate all their contact details. While MCP's Business Management is working on variuos services such as SMS/Email Bulk sending, Smart Video and Voice Calls. It provides customizable templates and stencils of each service for users to use. The diagram below shows this concept to you for your better understanding:
Quick View of MCP Contact Management
In Mweb, Contact Management is divided into Three Levels - Contact Book, Contact Group and Contact. The definition of each part is listed below:
The following figure clearly reveals the structure and relationship between the three parts:
Quick View of MCP Business Management
Mweb provides you with the following valuable business services. Check out these features to find the one fits your needs!
Please click on the above links to get more information.
1. Smart Bulk SMS/Email Sending and Tracking
The advantage of using Mweb to send SMS/Email is that you could send your messages or emails to any group of contacts that you have uploaded in our system just by switching the Contact Groups in an Agile Draft. Besides, you can even customize your text messages or emails such as adding their personal information in the contents for all the recipients just by quick setting some varibles in the draft. After any group of SMS or Email is sent, you can track their delivery status as well as replied messages.
2. Auto System-Customer Interaction Service
Mweb can interact with your customers through SMS based on your settings. It could help you to finish the jobs like Customer Survey or Items Return Tracking and gather customer feedbacks for you. What you need to do is just sending a Broadcast Draft with all your settings. Then the system will follow the workflows shown in the diagram below (Left: Customer Survey; Right: Key Return Tracking), react automatically based on their response and collect their replied messages.
3. SMS/Email Scheduled and Repeated Sending
Isn't it cool when all your SMS and Emails could be sent out at the exact time you set and repeatedly? Mweb can offer such powerful services to you! All you need to do is just to send an Agile Draft with your personal settings in its Time Control Panel (shown below), then our system will do the rests for you.
4. Smart Calls and Videos
Smart Call services in Mweb can call a group of people at the same time and broadcast the information customized by you! You can upload and store your own "wav" or "mp3" sound files into our system as backup content file (shown in the Left image), or even customize your personalized voice file in our system. When you are customizing voice files, Mweb allows you to choose different voices from male/female or different language, and even could transfer text to speech for you (shown in the right image).
Mweb Video services could be accessed from any products on which has been attached with a specific NFC tag or QR code. When users tap or scan on this code with their smart phone, their browser will open a page to access this function. Our system will analyze this code automatically to check whether it is valid or available for you to record a new video or not, and provide you with feedback information if error occurs. Image below displays the conceptual structure of one of our Smart Video service.
All of the above business services in Mweb are customizable. We will try our best to craft every personalized service for your special needs! If you are interested in our business services, please contact us through yvntech.com/Yvntech/contactus.jsp for more details.
MCP Architecture Model:
MCP Business Model:
MCP Dialog System
A dialog system is a computer system which converses with human in a specific structure. MCP dialog system allows you to achieve automated interaction with your customers through dialog map. Each dialog map has various workflows to interact with recipients according to their different responses. Mweb allows you to set the contents of each interactive SMS/Email as well as the managers who should receive the feedbacks. With the help of MCP dialog system, each service could be personalized by you. The following images shows the role of dialog system played in MCP and a sample dialog map to you for your better understanding.
MCP Account Management
MCP has four different kinds of account, they are Root Account, Account Manager Account, Admin Account and Manager Account. Each of them plays different role in the system and offers their users specific authority to access different functions. Check out the image below to know their levels and privileges in MCP:
Note: Organization is designed for categorizing different business users to help them manage their own accounts and businesses in MCP. The definition of organization varies, it can be a company, a department, a group or even a person according to customers' needs.
The list below shows brief description of each MCP account:
Note: When viewed in HTML5-capable browsers, contents and other information on Mweb pages may be cached on your device for improved performance. You could clear all these information in your browser's "Settings" option for security reasons.
Before you access any function in our system, we highly recommend you to go through our manuals first to get an overview. There are four different manuals for you to get to know the basic using of Mweb or more advanced features: Manager Account Manual, Admin Account Manual, Root Account Manual and API Manual. Click the links in the "Index of Manuals" below will lead you to the relevant guide directly!
Index of Manuals