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Mweb Guide

Overview

Contents

About Mweb

Mweb is the web interface of MCP (Multi-dimensional Communication Platform) which automates communications through a number of channels, such as SMS, emails and voice calls. The system mainly provides contact management, broadcast management, service management and agile management. It also supports the Search functionality, enabling you to find what you're looking for quickly and accurately.

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This document is divided into the following sections.

Contact management

This section introduces the concepts and functions of contact, contact group and contact book. If you are a new user, it is recommended to read this section first as it describes how to create a contact group which will be used in broadcast, service and agile. It also describes how to load contacts, how to grant others access to a contact group and how to opt out of SMS/emails.

Broadcast management

This section introduces the concepts of broadcast, dialogmap, template and stencil. It describes how to create a broadcast and retrieve the message histories of a broadcast. It also includes the descriptions of each broadcast template.

Service management

This section introduces the concepts of service and its differences with broadcast. It describes how to create a service. It also provides details in each service template.

Agile management

This section introduces the concepts of agile and its differences with broadcast. It describes how to create an agile activity and retrieve the message histories of an agile activity. It also includes the steps for creating a repeating agile activity.

Apps store

This section describes how to purchase, install and uninstall an app.

Account settings

This section describes how to use Mweb's basic features: how to sign up, sign in/out, forgot password and top up your credits.

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System requirements

Mweb is accessible on all mobile and desktop devices with a modern web browser. It has broad support for the vast majority of all modern platforms. The browser on your device needs to have JavaScript turned on. It also needs to be HTML5 compliant. In order to enjoy an enhanced HTML experience, we encourage using the latest version of your favorite browser.

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Note: When viewed in HTML5-capable browsers, contents and other information may be cached on your device for improved performance. You can access and clear this information in your browser's settings.

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